HOW DO I MAKE A RETURN?
We understand you may have changed your mind. That is why you will have 30 days from the purchase date to fulfill free returns by mail for all online orders.
Good news! Online orders can be returned via mail or in store as long as the order abides by the return policy conditions that can be found below.
Please note: Items purchased through Save The Sale (ordered in-store to be shipped to you) must be returned in-store as well and are not eligible for mail-in returns.
In situations where our customer service team needs to address a concern with a Save The Sale purchase – for example, if the item is damaged, incorrect, or missing – please be aware that if your original payment method was cash or debit, the refund will be provided in the form of an electronic gift card.
WHAT IS A PRE-PAID RETURN LABEL?
The pre-paid return label is the electronic document you will need to print to return your item(s) within the 30 day period. The instructions to finding your electronic pre-paid return label can be found below. The prepaid label will be auto-filled based on your profile and order information. If you checked out as a guest, fill out the tracking form below the check order section.
A. RETURNING BY MAIL:
1. FIND YOUR ORDER:
Log into your online account, select order history under your profile tab to find your order you wish to return an item from. If you checked out as a guest, fill out the tracking form.
2. PRINT YOUR PRE-PAID RETURN LABEL:
After locating the order, select “Print Return Label”. Your information will be pre-populated for your convenience.
Ordered as a guest? Select “Print Return Label” from the pop-up to print.
3. LABEL PACKAGE & DROP OFF:
Securely attach the return label to each package (preferably in the original packaging) and any FedEx shipping centres here.
Important to note when packing your order:
RETURNING MULTIPLE ORDERS?
If you are returning more than 1 order by mail, each order must have its own return label and be packaged separately.
REMINDER OF WHAT CAN BE RETURNED
Make sure the items of the returned items comply with our return policy regulations below.
4. GET REFUND CONFIRMATION
Please allow up to 10 business days for your refund to be processed using the same method of payment as the original purchase. Once completed, you will receive an email confirmation.
Please note: If you purchased using a credit card, once the return is processed, please allow 3 to 5 business days for the refund to appear on your statement. Delays may vary based on your financial institution.
B. RETURNING IN-STORE:
Bring the merchandise in its original condition with a proof of purchase (receipt) back to a store near you. Your item must meet all eligibility requirements (see below).